Patient Communications for Eye Care

Keep patients coming in — without spending time tracking them down. Repeat patients spend 67% more than new patients.
It costs between four and ten times as much to gain a new patient than it does to retain an existing one.
A 2% increase in patient retention is the same as decreasing your costs by 10%.


How exactly do we help you reach your patients?

Automated calls inform your patients when it is time to schedule follow-up and recall visits. Once they schedule their appointment, they will get reminder calls that allow them to confirm or cancel those.


Two-way texting is a convenience that your patients will appreciate. Reminders, confirmations, birthday greetings, thank you notes, eyewear-ready notices, etc. can be texted. Replies are handled automatically by the system.

Email & Social Media

Email can be used for reminders, confirmation, greetings, etc. In addition, survey your patients to gage their satisfaction with your practice. Those who are happy are encouraged to review your practice at Yelp and Google+.


Patients can book appointments in a simple 3-step process and they also can complete their intake forms online. Through PMS/EHR integrations, your calendar and patient records are updated automatically.

Our Partners

Sign up through one of our partners to begin taking advantage of our many features.
  • My Vision Express
  • ManagementPlus
  • MDoffice
  • EyeDoc
  • Medflow
  • IO Practiceware

About Us

Eye Reach Patients is a patient communications system designed to help optometrists, ophthalmologists,
and optical shops engage and retain patients.
The Patient Communications Solution for Eye Care Businesses

Through automated reminders and messages, online scheduling, and more, we ensure that patients are thinking about you... and we free up your time so you can get back to delivering high quality care.

We make patient communication easy with automated messages, including:

  • Appointment reminders
  • Alerts about eyewear or contact lens refill pickups
  • Recall messages for lapsed patients
  • Follow-ups after exams to see how patients like their new eyewear or if they have any questions
  • Birthday greetings and thank-you notes
  • Options to leave a positive review about your practice on sites like Facebook and Yelp

Our system integrates with your EHR or PM, making contacting your patients easy and fast. This level of communication keeps patients coming through your doors and staying with you long-term…and it frees up your staff to focus on helping your patients see better instead of spending hours on the phone tracking them down.

Want to give Eye Reach Patients a try? Eye Reach Patients is running a free trial for new customers until June 31, 2017. To sign up, please contact us!


Appointments Confirmed


Telephone Calls


Email Messages


SMS Messages


Eye Reach Patients is a certified EHR Module (Ambulatory).
This Health IT Module is 2014 Edition compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of the U.S. Department of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services. Drummond Group is accredited by ANSI and approved by ONC for the ONC Health IT Certification Program to certify: Complete EHR, EHR Module (all), and Certification of other types of Health IT for which the Secretary has adopted certification criteria under Subpart C of 45 CFR.


Check what our users have to say about us.

Get in touch

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